Polycom 550 Manuale Utente

December, 2007 Edition1725-12500-001 Rev. CSIP 3.0User Guidefor the SoundPoint IP® 550 PhoneSIP 3.0

User Guide SoundPoint IP 550 Phone1 - 2Parts ListThe following components are included in your SoundPoint IP 550 package:• Polycom SoundPoint IP 550 p

Getting Started with Your SoundPoint IP 550 Phone1 - 3• Network / Power Cable• Quick Start Guide and registration cardCheck this list before installa

User Guide SoundPoint IP 550 Phone1 - 4AC PowerTo connect the AC power:1. Connect the supplied network cable between the LAN jack on the phone and the

Getting Started with Your SoundPoint IP 550 Phone1 - 5Connecting the Handset and Optional HeadsetTo connect the handset and optional headset:1. Conne

User Guide SoundPoint IP 550 Phone1 - 6To attach the base as a desk mount:1. Place all cords in the recessed area above the modular jacks.2. Align the

Getting Started with Your SoundPoint IP 550 Phone1 - 7To attach the base as a wall mount:1. Place all cords in the recessed area above the modular ja

User Guide SoundPoint IP 550 Phone1 - 8Features of Your SoundPoint IP 550 PhoneThe features of your SoundPoint IP 550 phone are:1. Message Waiting Ind

Getting Started with Your SoundPoint IP 550 Phone1 - 9— —Transfer of current call to third party.— —Dials most recently dialed party.— —Access local

User Guide SoundPoint IP 550 Phone1 - 1015. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy la

Getting Started with Your SoundPoint IP 550 Phone1 - 11— Information display line (in order of precedence highest to lowest)• Popup text (like networ

Polycom Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electro

User Guide SoundPoint IP 550 Phone1 - 12

2 - 12Customizing Your SoundPoint IP 550 PhoneYou can customize your SoundPoint IP 550 phone by adjusting the setting for time and date, display contr

User Guide SoundPoint IP 550 Phone2 - 2Configuring Basic SettingsYou can configure the following basic settings through use of :• The appearance of t

Customizing Your SoundPoint IP 550 Phone2 - 34. Scroll through the options under each of these selections using the and .5. Press the Select soft k

User Guide SoundPoint IP 550 Phone2 - 45. Press or the Exit soft key repeatedly to return to the idle display.Backlight IntensityBacklight intensity

Customizing Your SoundPoint IP 550 Phone2 - 5• There is an incoming call (ringing)• There is an outgoing call (ringing back)• Any menu shows on the d

User Guide SoundPoint IP 550 Phone2 - 67. Select Maximum Intensity.8. Press the Up or Down soft keys to increase or decrease the backlight intensity.9

Customizing Your SoundPoint IP 550 Phone2 - 7To activate Headset Memory Mode:>>Press twice. The flashing headset icon on the graphic display o

User Guide SoundPoint IP 550 Phone2 - 8To change the incoming ring to a desired sound:1. Press .2. Select Settings > Basic > Ring Type.3. (Optio

Customizing Your SoundPoint IP 550 Phone2 - 93. Scroll through the list of available languages.4. Press the Select soft key when the desired language

iiiAbout This GuideThank you for choosing the SoundPoint IP 550 SIP, a full-duplex, hands-free phone. This unit provides business telephony features a

User Guide SoundPoint IP 550 Phone2 - 105. Press or the Exit soft key repeatedly to return to the idle display.Muting the MicrophoneDuring a call, pr

Customizing Your SoundPoint IP 550 Phone2 - 11Managing Call ListsLocal lists of missed, received, and placed calls is maintained by the phone (up to

User Guide SoundPoint IP 550 Phone2 - 12Managing ContactsYou can store a large number of contacts in your phone's directory. Contact your system

Customizing Your SoundPoint IP 550 Phone2 - 135. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select betwee

User Guide SoundPoint IP 550 Phone2 - 1411. Press or the Exit soft key repeatedly to return to the idle display.Adding Contacts From Call ListsTo add

Customizing Your SoundPoint IP 550 Phone2 - 152. Select Corporate Directory.3. Search for the contact.Refer to To search for a particular contact in

User Guide SoundPoint IP 550 Phone2 - 165. Make the desired changes.6. Press the Save or Cancel soft keys to accept or cancel changes.7. Press or the

Customizing Your SoundPoint IP 550 Phone2 - 172. Select Contact Directory.3. Use and to scroll through the list to find the contact.You can also

User Guide SoundPoint IP 550 Phone2 - 18b Press the Search soft key, then enter the first few letters or numbers of the first name, last name, or any

Customizing Your SoundPoint IP 550 Phone2 - 19To set a distinctive ring type for a particular contact:1. Press . 2. Select Contact Directory.3. Use

User Guide SoundPoint IP 550 Phoneiv

User Guide SoundPoint IP 550 Phone2 - 203. Use and to scroll through the list to find the contact.You can also use the * key to Page Up and the #

Customizing Your SoundPoint IP 550 Phone2 - 214. Press the Edit soft key and scroll down to the Divert Contact field.5. Enter the number of the party

User Guide SoundPoint IP 550 Phone2 - 22Depending on how your phone is configured, the display could resemble one of the following figures:Supporting

Customizing Your SoundPoint IP 550 Phone2 - 23Supporting Shared LinesYour SoundPoint IP 550 supports shared lines. A shared line is indicated by a di

User Guide SoundPoint IP 550 Phone2 - 24

3 - 13Using the Basic Features of Your SoundPoint IP 550 PhoneYour SoundPoint IP 550 phone is designed to be used like a regular phone on a public swi

User Guide SoundPoint IP 550 Phone3 - 2If you require additional information or assistance with your new phone, contact your system administrator.Plac

Using the Basic Features of Your SoundPoint IP 550 Phone3 - 3To place a call using the handset:1. Do the following steps in any order:— Pick up the h

User Guide SoundPoint IP 550 Phone3 - 4To place a call using the headset:1. Do one of the following steps:a With the optional headset connected, press

Using the Basic Features of Your SoundPoint IP 550 Phone3 - 5• Multiple Line Keys per lineIf your phone is configured with multiple call appearances,

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii1 Getting Started with Your SoundPoint IP 550 Phone .

User Guide SoundPoint IP 550 Phone3 - 6— With the handset on-hook, press opposite the incoming call (where the line status indicator is flashing gre

Using the Basic Features of Your SoundPoint IP 550 Phone3 - 7• If your phone is configured for shared lines:— The second call will cause a call waiti

User Guide SoundPoint IP 550 Phone3 - 8— Press or the Hold soft key to put the original call on hold.Soft key labels are updated on the display showi

Using the Basic Features of Your SoundPoint IP 550 Phone3 - 9Redialing a NumberTo redial the last call placed from your phone:>>Press .A call t

User Guide SoundPoint IP 550 Phone3 - 10Putting a Call on HoldDuring a call, press or the Hold soft key. This will be indicated on the graphic displ

Using the Basic Features of Your SoundPoint IP 550 Phone3 - 11Setting Up a ConferenceYou can create a conference with other parties using the phone’s

User Guide SoundPoint IP 550 Phone3 - 12To split a conference call:>>Press the Split soft key to split the conference.Both parties will be on ho

Using the Basic Features of Your SoundPoint IP 550 Phone3 - 13To transfer a call: 1. During a call, press or the Trnsfer soft key.The active call is

User Guide SoundPoint IP 550 Phone3 - 143. As soon as the ring-back sound is heard or after the party answers, press or the Trnsfer soft key to compl

Using the Basic Features of Your SoundPoint IP 550 Phone3 - 15— Press , select Call Lists, select the appropriate list, use and to access the numb

User Guide SoundPoint IP 550 PhoneviManaging Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18Distingu

User Guide SoundPoint IP 550 Phone3 - 163. Using and , select the forwarding type you want to change and then press the Select soft key. The option

Using the Basic Features of Your SoundPoint IP 550 Phone3 - 175. Select the Enable soft key to confirm call forwarding.Select the Exit soft key to ca

User Guide SoundPoint IP 550 Phone3 - 18Enabling Do Not DisturbPress to prevent the phone from ringing on incoming calls. A flashing icon and text o

Using the Basic Features of Your SoundPoint IP 550 Phone3 - 19For example in the figure below, press the fourth Line Key to dial the shipping departm

User Guide SoundPoint IP 550 Phone3 - 205. Press the Save or Cancel soft keys to accept or cancel changes.6. Press or the Exit soft key repeatedly to

Using the Basic Features of Your SoundPoint IP 550 Phone3 - 21A stutter dial tone in place of normal dial tone is used to indicate that one or more v

User Guide SoundPoint IP 550 Phone3 - 22

4 - 14Using the Advanced Features of Your SoundPoint IP 550 PhoneThis chapter provides operating instructions for the advanced features of the SoundPo

User Guide SoundPoint IP 550 Phone4 - 2For example, the first figure shows extension 6721 in an outbound call with 6722.The second figure shows an inc

Using the Advanced Features of Your SoundPoint IP 550 Phone4 - 3This places the original call on hold and refreshes the soft key labels as indicated

ContentsviiRegulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

User Guide SoundPoint IP 550 Phone4 - 4— Press .Select Features > Messages > Instant Messages.— Press the InstMsg soft key to read a message ju

Using the Advanced Features of Your SoundPoint IP 550 Phone4 - 55. Press the Ok soft key.6. Do one of the following steps:— Press the Select soft key

User Guide SoundPoint IP 550 Phone4 - 6b Press the MyStat soft key.2. Use or to scroll through the list, and then press the Select soft key to sel

Using the Advanced Features of Your SoundPoint IP 550 Phone4 - 7To block or unblock a contact from your buddy list:1. Press . 2. Select Contact Direc

User Guide SoundPoint IP 550 Phone4 - 8To view and change your privacy list:1. Press .2. Select Features > Presence > Buddy Status > Privacy

Using the Advanced Features of Your SoundPoint IP 550 Phone4 - 9To restart the phone:>>Do one of the following steps:— Simultaneously press and

User Guide SoundPoint IP 550 Phone4 - 10

5 - 15Troubleshooting Your SoundPoint IP 550 PhoneThis chapter presents issues, likely causes, and corrective actions. Problems are grouped as follows

User Guide SoundPoint IP 550 Phone5 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP 550 phone has no po

Troubleshooting Your SoundPoint IP 550 Phone5 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPoint

User Guide SoundPoint IP 550 Phoneviii

User Guide SoundPoint IP 550 Phone5 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response from feature key presses.The

Troubleshooting Your SoundPoint IP 550 Phone5 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to the

User Guide SoundPoint IP 550 Phone5 - 6DisplaysAudioSymptom Problem Corrective ActionThere is no display.The display is incorrect.The display has bad

Regulatory Notices - 1Regulatory NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements app

User Guide SoundPoint IP 550 PhoneRegulatory Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom warrants to the end

Regulatory NoticesRegulatory Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is su

User Guide SoundPoint IP 550 PhoneRegulatory Notices - 4

Index – 1IndexSymbols# key, page down shortcut 1–11* key, page up shortcut 1–11AAC power 1–4answering calls 3–4assembling your phone 1–3assigning spee

User Guide SoundPoint IP 550 PhoneIndex – 2Microsoft Office Live Communications Server 2005 4–5, 4–7missed call lists 2–11multiple call appearances 4–

IndexIndex – 3troubleshootingaudio problems 5–6calling problems 5–5controls problems 5–3display problems 5–6power and startup problems 5–2screen and

1 - 11Getting Started with Your SoundPoint IP 550 PhoneThis chapter provides basic installation instructions and information for obtaining the best pe

User Guide SoundPoint IP 550 PhoneIndex – 4